Frequently asked questions App

To participate in the Cruyff Legacy 14K (or one of the other distances), you can register via: CruyffLegacy14K Run / Walk 2021 (cruyff-foundation.org). Then you can use the same account to log in and register in the eRoutes app and start a run or walk. 

The app is primarily a fun and easy way to discover routes; you will be entertained with a success message and audio messages along the way. You can also easily share your route from the app. In addition, you can start your own route in the app. Choose 'Start without a route'. You can also participate in the Cruyff Legacy 14K without a mobile app and run or walk your own routes.

The first created running action is linked from the app.

If the app has stopped, you can reopen it and use the resume route function to complete your activity. If you complete the activity without the app, then unfortunately we cannot add the kilometres afterwards. You will only see the measured kilometres in your activity overview. 

Make sure your phone is well charged when you go out, but it is of course always possible that your battery runs out during your activity. Note that when you open the app, you will be asked to save the activity. If you do so, the activity will still be saved.

Sorry to hear that the GPS didn't work properly along the way. You cannot adjust or complete routes in the app, but you can manually fill in the kilometres on your run action page.

In order to listen to the radio broadcast on 25 April, an internet connection is indeed required.

When you start, you can listen to the radio broadcast by pressing the play button on the screen. You can also use this button to pause the radio.

Open the app and log in. Press 'Start with the Legacy 14K', indicate how many kilometres you want to run using the slider at the top, and the app will start searching for routes based on the GPS location. On the screen, you will see two to three routes. You can zoom in on the routes by briefly pressing A, B or C. You start the route by clicking on A, B or C.

If you want to start together with someone else, it is important that one person has the route mapped out via the app and follows the instructions, and the other(s) do(es) not. The other participants select 'Start without route' in eRoutes. The app can map out many different routes if there are many different roads.

eRoutes uses Open Street Map data, among other things, to create the routes. Volunteer developers worldwide indicate on this map which roads are suitable for running or walking. In places with many available footpaths, the app may also map out several different routes. It may happen that the available routes for certain distances from your GPS location are too limited to generate three unique routes. You can play with this by choosing a different starting location. For example, walk a few meters further and try again from there. Or choose a slightly longer distance.

The app uses Open Street Map data, among other things, to create the routes. Volunteer developers worldwide indicate on this map which paths are suitable for running or walking. In places with many available running or walking paths, the app may also set out several different routes. It is possible that the range is too limited, and that the app is unable to generate any routes at all for your chosen distance. Try starting from a different location. Or choose a slightly longer distance.

If it is really impossible to find routes from your location via the app, you have two options.
1. You determine the route yourself. Choose 'Start without a route'.
2. You walk/run a route without the app. Unfortunately, you cannot have the Legacy experience in this case.

eRoutes uses Open Street Map, among other things, to create the routes. Volunteer developers worldwide indicate on this map which paths are suitable for running or walking. Unfortunately, it may happen that a running or walking path is no longer accessible, but that this has not yet been adjusted in the map that we use. Therefore, it is possible that a route is mapped out on (by now) private property.

We always advise users to take a look at the map on the app to be able to get back on the route via a possible detour. Try to return to a light blue part of the route, so the app can pick up the route instructions again. If you deviate too far from the route (and miss certain junctions in the process), the app may not be able to pick up the route instructions properly again. You will then see the message 'Return to route' on the screen. In that case, continue to follow the route independently on the basis of the map, without voice or text guidance.

The routes and paths are created depending on the area where you live. These can be either paved or unpaved paths. It is currently not possible to indicate a preference.

Close as many unused apps as possible (including those running in the background) and restart the app. You will now see the message 'Oops, something went wrong' on your screen. Choose to resume the activity. The route instructions will be resumed from the point of failure. Did you accidentally walk further? Look at the map in the app and try to return to a green part of the route. The voice instructions can be picked up again from there. Once you are back on the route, you will also hear a voice saying, 'You are back on the route'.

Tip: Listen to the live radio broadcast while moving on the event day on 25 April - as long as you can hear it, the app will be on too!

Can't hear any spoken navigation instructions while walking/running?

The following tips may offer a solution:

• Is the volume of the phone turned up or turned up loud enough? Sometimes your ringtone is on, but your audio volume is not. Just after starting an activity, try turning up the volume using your phone's volume buttons or go to your phone's settings to turn up the audio volume for notifications.
• Is your phone accidentally in 'Do Not Disturb' mode or airplane mode? You won't hear any notifications or audio from applications. Turn these functions off.
• Check if your audio works with another app.
• Go to the App Store or Google Play and check if you can update the app.
• Delete the app from your phone and re-install it.

The voice of the navigation is the same as the system language of your phone. If it is set to English, you will also hear an English-speaking voice.

To change this, you need to take the following steps:

Android:

• To specify text-to-speech settings for your Android phone, proceed as follows:
• Go to the settings app on your Android phone. Settings can be recognised by a cog icon.
• Select Accessibility and then Text-to-speech output.
• Choose the desired engine, language, speed and pitch.

Note: The text-to-speech engines available vary for each phone type. The options may include Google's text-to-speech engine, the device manufacturer's engine, and third-party text-to-speech engines downloaded from the Google Play Store.

Optional: If you want to hear a short demonstration of speech synthesis, press Play.

Optional: To set voice data for another language, select Settings and then Install voice data. Choose the language you want to install.

If this does not work, we recommend that you install the Google Text-To-Speech application. This app allows you to convert text from applications into speech so that phones can read it out loud.

To use the Google Text-to-speech app on your Android device, go to Settings > Language & Input > Text-to-speech output. Select Google Text-to-speech Engine as your preferred engine.

Many Android devices already have Google Text-to-speech enabled, but you can update to the latest version here.

 iOS:

Go to your phone's settings and select "General". Then go to "Language and Region" and change the language of your phone to your preferred language.

This is often related to the settings of your phone. You can do the following to get your GPS signal working again:

iOS (iPhone)

• First make sure you have given the app access to your location data.
• Go to 'Settings' > 'Privacy' > 'Location features'.
• Make sure that 'Location Services' is switched on.
• Scroll down to find eRoutes.
• Tap the app and select the option: 'Always': provides access to your location even when the app is running in the background.

Note: This may look different on different devices and iOS versions.

Does this not solve the problem? Then try the following:

• Turn your phone off and on again.
• Turn location information off and then on again. (wait for about 5 seconds)
• Make sure you always have a straight connection to the sky.
• Close all other apps.
• Check whether you have a GPS connection via another app that uses GPS. It is best to use another fitness app for this and not a navigation app like Google Maps, Waze or Apple Maps. Navigation apps use mobile towers in addition to GPS to record your position on known roads and paths, which may create the illusion that your GPS is working perfectly.
• Perform a GPS reset:
• Tap the home button twice. This will show all active apps.
• Swipe up the screens of all apps to close them.
• Then go to the settings and turn on the airplane mode.
• If you have done so, go to Settings > General > Reset > and choose to reset the network settings via 'Reset network settings'.

(Please note that you will have to re-enter all WiFi passwords after this).

• Once your phone has been reset, go to Settings > Privacy > Location features > Turn it off, then back on again
• Then go to Settings > Privacy > Location features > System > and set 'Set time zone' to off.

 Android

• Make sure you have given the app access to your GPS data.
• Go to Settings > Location

There you put:

Use wireless networks on "on".

Use GPS satellites on "on".

Give the app access to location:

• Tap Settings.
• Tap Apps.
• Tap the eRoutes app.
• Swipe the screen from bottom to top.
• Tap on Permissions.
• If the slider behind 'Location' is coloured, the location facilities for the app are on. Tap the slider to adjust the setting.

Note: This may look different for each device and Android version.

 Is the problem still persisting? Try the following:

• Turn your phone off and on again.
• Turn GPS off and then on again. (wait for about 5 seconds)
• Make sure you always have a straight connection to the sky.
• Close all other apps.
• Turn off any battery-saving settings.
• Check whether you have a GPS connection via another app that uses GPS. It is best to use another fitness app for this and not a navigation app like Google Maps. Navigation apps use mobile towers in addition to GPS to record your position on known roads and paths, which may create the illusion that your GPS is working perfectly.
• Perform an "AGPS reset": Install the GPS Status & Toolbox app and then go in that app to Menu > Tools > Manage A-GPS State > Reset