Frequently asked questions App
Find the answer to all your questions about the app here! If your question is not listed here, please feel free to contact us via the contact page or send an email to actions14K@cruyff-foundation.org.
Find the answer to all your questions about the app here! If your question is not listed here, please feel free to contact us via the contact page or send an email to actions14K@cruyff-foundation.org.
To participate in the Cruyff Legacy 14K (or one of the other distances), you can register via: CruyffLegacy14K Run / Walk 2021 (cruyff-foundation.org). Then you can use the same account to log in and register in the eRoutes app and start a run or walk.
The app is primarily a fun and easy way to discover routes; you will be entertained with a success message and audio messages along the way. You can also easily share your route from the app. In addition, you can start your own route in the app. Choose 'Start without a route'. You can also participate in the Cruyff Legacy 14K without a mobile app and run or walk your own routes.
The first created running action is linked from the app.
If the app has stopped, you can reopen it and use the resume route function to complete your activity. If you complete the activity without the app, then unfortunately we cannot add the kilometres afterwards. You will only see the measured kilometres in your activity overview.
Make sure your phone is well charged when you go out, but it is of course always possible that your battery runs out during your activity. Note that when you open the app, you will be asked to save the activity. If you do so, the activity will still be saved.
Sorry to hear that the GPS didn't work properly along the way. You cannot adjust or complete routes in the app, but you can manually fill in the kilometres on your run action page.
In order to listen to the radio broadcast on 25 April, an internet connection is indeed required.
When you start, you can listen to the radio broadcast by pressing the play button on the screen. You can also use this button to pause the radio.
Open the app and log in. Press 'Start with the Legacy 14K', indicate how many kilometres you want to run using the slider at the top, and the app will start searching for routes based on the GPS location. On the screen, you will see two to three routes. You can zoom in on the routes by briefly pressing A, B or C. You start the route by clicking on A, B or C.
If you want to start together with someone else, it is important that one person has the route mapped out via the app and follows the instructions, and the other(s) do(es) not. The other participants select 'Start without route' in eRoutes. The app can map out many different routes if there are many different roads.
eRoutes uses Open Street Map data, among other things, to create the routes. Volunteer developers worldwide indicate on this map which roads are suitable for running or walking. In places with many available footpaths, the app may also map out several different routes. It may happen that the available routes for certain distances from your GPS location are too limited to generate three unique routes. You can play with this by choosing a different starting location. For example, walk a few meters further and try again from there. Or choose a slightly longer distance.
The app uses Open Street Map data, among other things, to create the routes. Volunteer developers worldwide indicate on this map which paths are suitable for running or walking. In places with many available running or walking paths, the app may also set out several different routes. It is possible that the range is too limited, and that the app is unable to generate any routes at all for your chosen distance. Try starting from a different location. Or choose a slightly longer distance.
If it is really impossible to find routes from your location via the app, you have two options.
1. You determine the route yourself. Choose 'Start without a route'.
2. You walk/run a route without the app. Unfortunately, you cannot have the Legacy experience in this case.
eRoutes uses Open Street Map, among other things, to create the routes. Volunteer developers worldwide indicate on this map which paths are suitable for running or walking. Unfortunately, it may happen that a running or walking path is no longer accessible, but that this has not yet been adjusted in the map that we use. Therefore, it is possible that a route is mapped out on (by now) private property.
We always advise users to take a look at the map on the app to be able to get back on the route via a possible detour. Try to return to a light blue part of the route, so the app can pick up the route instructions again. If you deviate too far from the route (and miss certain junctions in the process), the app may not be able to pick up the route instructions properly again. You will then see the message 'Return to route' on the screen. In that case, continue to follow the route independently on the basis of the map, without voice or text guidance.
The routes and paths are created depending on the area where you live. These can be either paved or unpaved paths. It is currently not possible to indicate a preference.
Close as many unused apps as possible (including those running in the background) and restart the app. You will now see the message 'Oops, something went wrong' on your screen. Choose to resume the activity. The route instructions will be resumed from the point of failure. Did you accidentally walk further? Look at the map in the app and try to return to a green part of the route. The voice instructions can be picked up again from there. Once you are back on the route, you will also hear a voice saying, 'You are back on the route'.
Tip: Listen to the live radio broadcast while moving on the event day on 25 April - as long as you can hear it, the app will be on too!
Can't hear any spoken navigation instructions while walking/running?
The following tips may offer a solution:
The voice of the navigation is the same as the system language of your phone. If it is set to English, you will also hear an English-speaking voice.
To change this, you need to take the following steps:
Android:
Note: The text-to-speech engines available vary for each phone type. The options may include Google's text-to-speech engine, the device manufacturer's engine, and third-party text-to-speech engines downloaded from the Google Play Store.
Optional: If you want to hear a short demonstration of speech synthesis, press Play.
Optional: To set voice data for another language, select Settings and then Install voice data. Choose the language you want to install.
If this does not work, we recommend that you install the Google Text-To-Speech application. This app allows you to convert text from applications into speech so that phones can read it out loud.
To use the Google Text-to-speech app on your Android device, go to Settings > Language & Input > Text-to-speech output. Select Google Text-to-speech Engine as your preferred engine.
Many Android devices already have Google Text-to-speech enabled, but you can update to the latest version here.
iOS:
Go to your phone's settings and select "General". Then go to "Language and Region" and change the language of your phone to your preferred language.
This is often related to the settings of your phone. You can do the following to get your GPS signal working again:
iOS (iPhone)
Note: This may look different on different devices and iOS versions.
Does this not solve the problem? Then try the following:
(Please note that you will have to re-enter all WiFi passwords after this).
Android
There you put:
Use wireless networks on "on".
Use GPS satellites on "on".
Give the app access to location:
Note: This may look different for each device and Android version.
Is the problem still persisting? Try the following:
Copy the code below to embed the widget on your website.
You can put a Donate button on your existing website to receive donations. Visitors can select a donation amount and will be sent to your Kentaa website to complete the transaction.
Simply copy and paste the html code to your website and place it in the <head> section of the website. Or ask your web developer to do this for you.
This website uses cookies. We use them to create a functional website and give you the ultimate experience.
Minimally functional website with just functional and analytical cookies for anonymous data collection.
Fully optimised website for ultimate user experience. Functional, analytical and marketing cookies are used to collect data, allow Facebook integrations and display videos.
Unfortunately, no results were found